Privacy policy

This policy explains what personal information NovusAI collects through this website, why we collect it, and what you can do about it. It covers this website only.

Information we collect

We collect the information you choose to give us. If you submit the contact form, that is your name, work email address, the company name you optionally provide, and the content of your message. We do not ask for payment details, identity documents, or any special category data through this site.

Our hosting provider records standard server logs, including IP address, browser user agent, and the pages requested. These logs exist to keep the service running and secure, and are not used to build a profile of you.

Why we use it

• To reply to the enquiry you sent us and to follow up about it.
• To keep a record of our correspondence with you.
• To detect and block automated abuse of the contact form.

We do not sell your information, and we do not add you to a marketing list because you used the contact form.

Who else sees it

Your enquiry is delivered to us through our website host and our email provider, who process it on our instructions and only to provide that service. We may also disclose information where the law requires it.

Cookies and analytics

This site does not set advertising or tracking cookies, and it does not use third-party analytics. If that changes we will update this policy and ask for consent where consent is required.

How long we keep it

We keep enquiry correspondence for as long as we need it for the business relationship, and then delete it. Server logs are retained for a short period by our hosting provider.

Your choices

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email hello@novusai.com and we will respond within a reasonable time. Depending on where you live, you may also have the right to complain to a data protection regulator.

Contact

Questions about this policy can go to hello@novusai.com.